34a Central Road, Worcester Park, KT4 8HZ

CBT Terms and Conditions

Compulsory Basic Training (CBT)TERMS AND CONDITIONS

  1. These Terms and Conditions should be read and understood as forming a contract (the Contract) between Bikewize MTS Ltd (Bikewize) and the student undertaking motorcycle training with Bikewize (the Student).

  1. Road Safety

    1. The Student is aware that Motorcycling is a potentially hazardous activity and understands and accepts the risks inherent in the same.

    2. The Student must take every precaution to avoid accidents and prevent injury to themselves or others.

    3. The Student must obey the instructions given to them by the Instructor. If any instructions given are unclear the Student must immediately seek clarification from the Instructor before proceeding.

    4. For health and safety reasons the Student must declare any medical conditions or illness that may affect your ability to control and ride a moped, scooter or motorcycle.

    5. Prior to the commencement of the Course the Student must read, be familiar with and understand the latest edition of the Highway Code. The Student must abide by the Highway Code and will be responsible for any motoring or other offences they may commit.

    6. Bikewize reserve the right to terminate any course where it is of the opinion that the Student does not have sufficient knowledge and understanding of the Highway Code. Under these circumstances no refund of any fees will be given.

    7. The Student must ensure that at all times they are in a fit state to ride safely on a public road and is not under the influence of alcohol or drugs, prescription or otherwise.

    8. Bikewize reserves the right to refuse to start a training session or terminate a training session if the instructor believes, in his or her absolute discretion, that the Student is not able to ride safely. Under these circumstances no refund of any Fees will be given.

    9. The Student agrees not to engage in any rude or aggressive behaviour towards the employees of Bikewize, its students or the general public. Any Student, in the opinion of Bikewize, displaying such behaviour or any behaviour it deems unacceptable shall have their course terminated and will be asked to leave the premises. Under these circumstances no refund of any fees will be given.

    10. The Student agrees to dress appropriately, preferably with their own motorcycle clothing if possible.

Appropriate dress would include;

  • Study boots – Trainers will be accepted.

  • A hardwearing Jacket and trousers

  • Gloves (preferably leather)

  • Waterproofs if rain is forecast or looks likely

Inappropriate dress would include;

  • Shorts

  • T shirts

  • Hoodies

  • Jogging bottoms

  • Ripped jeans

  • Unsuitable shoes

If, in the opinion of Bikewize, the Student has dressed inappropriately for the training, Bikewize reserves the right to cancel the course forthwith. Under these circumstances no refund of any fees will be given.

2.11 Bikewize will not cancel a CBT because of rain or cold weather unless, in the opinion of Bikewize, it is considered dangerous to continue, so the Student is advised to bring appropriate clothing for any inclement weather.

2.12 In the event of bad weather conditions training may be postponed for safety reasons. Bikewize will endeavour to contact you should your training needs to be postponed. However, if a Student is unsure whether the training will go ahead they are requested to call our office to check the situation before they travel. As weather conditions are beyond our control the training will be re-scheduled as soon as practicably possible and for a mutually suitable time. Under these circumstances no refund of any Fees will be given. If a Student’s training is terminated after training has commenced Bikewize will endeavor to re-schedule the training as soon as practicably possible and to a mutually suitable time. Under these circumstances no refund of any fees will be given. Please note that we will only cancel if we think your safety is at risk.

  1. Payment and Cancellation

    1. Payment in full must be made at the time of booking to secure the Course.

    2. If a Course is cancelled by the Student a refund of fees will only be given if notice of cancellation is given at least seven days prior to the commencement date of the Course.

    3. All Refunds will be subject to a £20 Administration Fee.

    4. If a Course is cancelled by the Student less than seven days prior to the commencement of the Course the Student will not be entitled to a refund of any Fees.

    5. Refunds will be made using the same method of payment used to pay for the Course and may take up to 30 days from when confirmation was given as to an entitlement to a refund.

    6. If the Student has paid for a course in cash, on the day of the training the Student will be required to bring a credit or debit card in their name so Bikewize can take down the card details solely for the purpose of ensuring that we have a means of payment should any damage be incurred to the bike or Equipment. Details given will be held on a secure database and will only be used for internal use and will not be shared with any third parties. If a credit or debit card is not supplied then Bikewize may cancel the Course and no refund will be given.

    7. Courses that have been postponed by the Student must be taken within 6 calendar months unless agreed with management of Bikewize to be postponed for longer. If the course is not taken within 6 calendar months the Student will need to pay again

  1. Training

    1. Bikewize will provide the Student with such motorcycle training as is agreed between the parties in consideration for the price agreed between the parties.

    2. All Instructors of Bikewize are approved by the Driver and Vehicle Standards Agency.

    3. Students must hold a current valid driving licence with motorcycle entitlement (provisional or full, as required) which must be produced to Bikewize on the first day of training or at any other time on request. If the Student is not in possession of a photo driving licence, an additional form of photo identification must be produced. If the required documentation is not produced Bikewize reserves the right to cancel the course. Under these circumstances no refund of any fees will be given.

    4. Students must provide their National Insurance Number at the start if their course. This is required so Bikewize can check the DVLA database and see if you have any endorsements on your licence. If you do bring your national insurance number and/or driving licence you will not be able to complete your course.

    5. Students are required to be able to read a number plate at 20 meters as required by the Highway Code. If you need glasses or contact lenses to be able to do this please bring them with you on the days of training. If you can’t read a number plate as set out in the Highway Code then your course will not go ahead. Under these circumstances no refund of any Fees will be given.

    6. Mobiles phones must be switched off during training in the interests of safety and to avoid disruption to you and the others on the course. 

    7. Compulsory basic training (CBT) normally takes place over one day, is split into five elements and will be taken with other students.

    8. The Student must inform us of any legal reasons as to why they cannot drive or ride on the road (e.g. a ban, either in force or pending). If those circumstances prevail your CBT will continue up to but not including the road ride. Under these circumstances no refund of any fees will be given in respect of the Student not being able to complete the course. 

    9. A CBT training course does not result in a pass or fail, if, in the opinion of the Instructor, the Student meets a safe standard of riding, Bikewize will issue the Student with a valid CBT certificate.

    10. If a Student does not successfully complete the CBT Bikewize will offer further training at a cost they consider appropriate having regard to the amount of further training required by the Student to complete the CBT.

  1. Equipment and Property of Bikewize

    1. The Equipment supplied by Bikewize includes but is not limited to:-

– motorcycles which includes mopeds and scooters.

– helmet

– gloves

– Radio

    1. Any Equipment supplied to the Student is only supplied for the period of taking the Compulsory Basic Training.

  1. Liability and Limitation of Liability

    1. The extent of liability under or in connection with this Agreement (regardless of whether such liability arises in tort, contract or in any other way and whether or not caused by negligence or misrepresentation) shall be as set out in this clause 6.

    2. Subject to clauses 6.10 And 6.11, the total of any liability of Bikewize shall not exceed the Fees paid under this Agreement.

    3. Subject to clauses 6.10 And 6.11, Bikewize shall not be liable for any loss or damage to any property belonging to the Student or any consequential, indirect or special losses which arise out of or in connection with this Agreement.

    4. Subject to clauses 6.10 and 6.11 Bikewize shall not be liable for any of the following (whether direct or indirect):

    1. loss of profit;

    2. loss of data;

    3. loss of use;

    4. loss of production;

    5. loss of contract;

    6. loss of opportunity;

    7. loss of savings, discount or rebate (whether actual or anticipated);

    8. harm to reputation or loss of goodwill.

    1. All training and Equipment is covered by insurance, however there is an excess of up to £500 for accidental damage and any loss or damage that occurs due to negligence or misuse. The management of Bikewize reserves the right to impose, alter or waive this excess fee according to circumstances relating to any such damage. The Student will be liable for any loss or damage due to their negligence or misuse of the equipment not covered or excluded by the insurance.

    2. Students may, and are advised to, purchase a £20.00 waiver on CBT training to stop an excess charge in the event of damage to a moped, scooter or motorcycle on hire. The Student will be liable for any loss or damage not covered or excluded by the insurance.

    3. If a Student has not taken out the insurance waiver and is responsible for any damage to a moped, scooter or motorcycle, howsoever that damage is caused, the Student will be liable for that damage. The Student can pay cash in respect of this damage on the day or the Student agrees it will be taken from the card that was provided to us by the Student. 

    4. Any Equipment other than motorcycles loaned to Students is not covered by the insurance waiver and if any of the Equipment is returned damaged or defective whilst in the Student’s use then the Student will be liable for the cost of the repair or replacement of the damaged Equipment. Students are advised to check all equipment for defects or damage with the instructor on receipt and prior to use.

    5. Bikewize shall not be liable for any injury, loss, damage, cost or expense if and to the extent that it is caused by the negligence or wilful misconduct of the Student or by breach by the Student of its obligations under this Agreement.

    6. Notwithstanding any other provision of this Agreement, the liability of Bikewize shall not be limited in any way in respect of death or personal injury caused by the negligence of Bikewize or any other losses which cannot be excluded or limited by applicable law.

    7. The limitations of liability set out in clause 6 shall not apply in respect of any indemnities given by either party under this Agreement.

  1. General

    1. Bikewize reserves the right to amend these terms and conditions without prior notice. Please contact our office if you have any questions about our terms and conditions.

    2. All Calls are recorded

    3. The Student confirms that they have read and understood the General Advice for the CBT and acknowledge their CBT may be cancelled or curtailed if the General Advice is not followed. No refund of fees will be given in these circumstances.

1General Advice

2CBT Is Not Guaranteed

Whilst we will endeavour to do our best to coach you through your CBT, it cannot be guaranteed that all candidates will successfully complete the course.

Common reasons for failing to successfully complete the course include:

  1. Failing to arrive on time:-

Compulsory Basic Training (CBT) is governed by the DVSA is a legal requirement for anyone without a motorcycle licence who would like to ride a motorcycle/scooter on the UK roads. The course syllabus is fixed whether you are taking the course for the first time, second time, third time or more. DVSA require all candidates of CBT to be present for the entirety of each Element. Therefore, once the course has started, we are not legally allowed to allow any late comers to participate. The start time given on your CBT is the time you MUST be here by.

  1. Failing to understand & reciprocally communicate to a conversational level in English:-

The CBT course will be delivered in English. It is of paramount importance that each candidate can reciprocally communicate with the instructor. Simply nodding your head and saying “Yes&No” to everything does not constitute reciprocal communication. Our instructors need to be satisfied that learning is taking place, and establish this by way of ‘Question & Answers’. If a candidate is unable to answer simple questions, then the instructor is unable to ascertain whether the candidate understands what is being taught to them. Furthermore, and more importantly, if a candidate cannot understand when being spoken to face-to-face, it is a reasonable and logical assumption that he/she will not be ably to understand instructions of the greatest importance via radio communication whilst riding on the road. Translators are also strictly prohibited for these reasons as well.

  1. Failure to be safe to ride:-

You should not have any alcohol or drugs (including medicinal) in your system for up to 24 hours before your CBT. You should also try and get a good night’s sleep as tiredness can be dangerous on the road. If any Instructors feel that your physical or mental health places you, other students, other road users and Bikewize in danger, your CBT will be curtailed or cancelled at your cost.

  1. Failing to be able to balance, control or co-ordinate:-


Balance is not something we can teach as part of CBT. Balance is something each candidate should have prior to attending CBT. Whilst it is difficult to tell whether someone would have enough balance to ride a bike before attending CBT and riding a motorbike/scooter for the first time, it is a good suggestion that each student ensures that they can competently ride a bicycle. Whilst being able to ride a bicycle is a good indication of balance, it still does not guarantee that simply because you can ride a bicycle, it means you can ride and balance on a motorcycle/scooter. If you are unable to evidence balance, control or co-ordination of your bike, then we will have to ask you to leave the course as our job is to look after your best interests and keep you safe from injury, just as much as it is to teach you to ride.

  1. Failing to demonstrate a good basic knowledge of the highway code:-


As previously mentioned, a prerequisite of CBT is to have read the Highway Code, and to understand its contents, in particular the section on road signs. If you are unable to answer the most basic questions about the highway code and road traffic signs correctly in a face-to-face classroom environment, then it seriously brings into question the decision/action (or lack of) that you are going make if you are faced with that same scenario/road sign on the public road. As the instructor cannot be sure you would know what to do in a real life scenario, he/she cannot place you in that environment and allow you to ride on the road.

  1. Failure to show good road traffic procedure-


Sometimes people are able to demonstrate a good theoretical knowledge of the Highway Code and road traffic procedures, yet when it comes to applying this theory in practice on the public road, it doesn’t go according to plan. Mistakes include:

  • Failing to stop or give way where required to do so

  • Failing to obey traffic signs such as ‘No Entry’

  • Poor, incorrect or dangerous roundabout procedures

  • Riding on the wrong side of the road

    Some of these mistakes may be seemingly foolish and easily avoidable, yet they are seen on regular basis, despite our instructors continually warning people and trying to coach them away from making such mistakes. The question we have to ask as DVSA instructors is what would the consequences have been had we not there to intervene. On many occasions students are offered the opportunity to learn from their mistakes, and show us that they understand what they did wrong by doing it correctly the next time. However, if a mistake on the road is severely dangerous, the the CBT session must be terminated in the interests of Health & Safety.

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